1-Can I Return my Order?
If you are dissatisfied with any item(s) purchased from TopArabica.com, you can return it for a refund within 2 days after delivery date it was received. Unfortunately, we do not accept returned items that has had tags removed, it must be in the original packaging in the same condition you received it. Please ensure that the item must not appear to have been washed, altered or worn.
2-If you received a damaged item, we will handle the return shipment from your doorstep.
We do not accept returns on Swimwear, Underwear and lingerie due to hygiene reasons, unless they were sent by mistake or damaged. Be sure that the hygiene protection tag has not been removed from the garments, and if they are not in their original packing, you will not be issued a refund. We kindly ask you to check the size before trying on. Cosmetics, skin care and lingerie are not eligible for a refund.
3-How it works?
Enter your order history and click to view the product bill, than click on the return arrow(in red) of the product that you want to return it, and fill out the form completely. Once we receive your request we will send you the courrier to pick up the order from you. Or simply send us an email at email@example.com
4-How and When will I get my refund?
Refunds on your purchase are done after we receive the return item.
If you have paid through cash on delivery (COD) money can be refunded maximum by 7 days:
a-Cash with the courrier when he is going to pick up the product from you.
b-Coupon into your TopArabica account, so you can make a new purchase.
If you have paid via Credit Card:
a-Outside Lebanon, most refunds are fully refunded in 1 week.
b-In Lebanon it depends on your bank policy, but usually it takes no longer than 1 month.
5-Can I exchange or replace an item rather than refund?
If you received a damaged item, we will ship you a replacement of it. Or else, unfortunately we do not offer this option at the time, but once we receive your item returned, we will refund you via coupon in your store (please refer to the section above #3-How it works), and you can do a new order, this process would not take more than 7 business days.
When a return is requested, you will be refunded minus full original shipping costs plus shipping cost of the return. Note that the shipping cost for the refund is more expensive than the shipping that you paid when you first order, TopArabica was paying part or all of it depending on your country.
Please note that you can contact us via live chat, email or phone number to help you process the request of any item you want to return